The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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Regardless of your business, profession or career choice, we all must be salespeople to some degree, and our success hinges mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. Scheduled first impressions like sales calls, job...
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Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. This article from...
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The idea behind the core emotional complex is that human beings are not simple creatures. Our feelings are complicated, our thoughts are generally fleeting, and our desires run deep. And when we make decisions, they are based on a combination of complicated feelings, thoughts, and desires. But here’s the thing… If you can understand...
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Early in his career Dale Carnegie discovered that although he couldn’t keep people from criticizing him unjustly, he could do something infinitely more important: He could determine whether he would let the unjust condemnation disturb him. Eleanor Roosevelt, who probably had more ardent friends and more violent enemies than any other woman who ever...
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Love him or loathe him, Donald Trump—one of the world’s biggest real estate developers—knows what it takes to achieve success on a grand scale. Today we take a look at an excerpt from his book, “Think Big And Kick Ass In Business and Life”… Turn your big thoughts into big action as fast as you...
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One of the most powerful determinants of the future success of your business is the little understood phenomenon of word-of-mouth communication. Fully 90 percent of dissatisfied customers will not do business again with the company that fails to meet their expectations. The same study also concluded that, on average, each dissatisfied customer would share...
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Your database of customers is an excellent way to increase your sales — either by cross-selling other products and services to them or getting them to recommend your business to someone they know. To strengthen your sales, your friends at Dale Carnegie Training of Alabama have listed below three quick tips your business can...
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Dale Carnegie often questioned by people should be interested in you unless you are first interested in them. If we merely try to impress people and get people interested in us, he said, we will never have many true, sincere friends. Friends, real friends, are not made that way. Napoleon tried it, and in...
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One of the biggest mistakes business leaders can make is hastily hiring employees. The difference between hiring just another employee and the right employee is what separates the employee who simply works for your business, and the employee who makes your business work. Finding the latter starts with the interview process. With that said,...
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