Just about everyone may have their own horror story about their experience at one time or another with a company with terrible customer service. But, at a time when people are trying to figure out what products and companies are better than others, customer service may go a long way in setting yourself apart...
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The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
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If every single manager received leadership training from Dale Carnegie here in Alabama, we know we would make every organization that much better. But we are realistic, we probably cannot reach everyone who would like our help and focus on the Carnegie Principles. But we continue to reach weekly audiences with these blog posts...
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Dale Carnegie always said that “actions speak louder than words,” and a smile says, “I like you. You make me happy. I am glad to see you.” Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a real...
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We have all seen it in sales across Alabama. Some people just do not make it. They come into the profession with a focus on service and a commitment to building a book of business, and they do not even last a year. If they only truly knew what went wrong, they might have...
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You may not get this advice from a job-search coach, but ideally, you should not be looking for a job. Instead, consider looking for problems to solve and letting the jobs come to you. Looking for a problem to solve instead of looking for a job requires you to identify skills you plan to...
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Stepping into a new managerial job doesn’t need to be a rough transition, especially if you sign up for a Dale Carnegie Training leadership development course before you take the reins. But in case your training isn’t scheduled right away, here are some helpful tips that will help you get up and running as...
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Integral to both opportunity and success in 2013 is the ability to change and move forward. It could be a focus on mission, core values or guiding principles, but it makes sense to realize we are a little different every day and we must adapt to that change. Doing the same thing each work...
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One of the biggest mistakes business leaders can make is hastily hiring employees. After all, when it comes to job interviews, the person conducting the interview has just as much riding on their shoulders as the candidate they are interviewing. Businesses rely on a leader’s ability to choose candidates that fit seamlessly into their...
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The first thing that pops into most people’s mind when informed of an upcoming meeting is, “Ugh…not another meeting!” Come on…you know you’re guilty of it, too! But let’s face it—meetings are a necessary part of your work life. Meetings shape our professional lives by typically bringing people together for some kind of collaborative...
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