Our leaders, managers, and employees here in Alabama and across the United States too connected? As leaders and managers, everyone carries a briefcase filled with laptop, second monitor, batteries, plugs and tablet. Everyone has a cell phone, from a ‘Droid to BlackBerry. At the airport we place our leather or canvas “appliance store” in...
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The mere mention of the words “public speaking” makes many people nervous. They dread the idea of standing up in front of an audience and giving a talk. But the fact remains that most of us will have to speak in public at some point in our careers. Speaking in public doesn’t have to...
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The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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Across Alabama and in every organization and business there are individuals working on both goals and objectives. Convincing people with both message and purpose is very important for today’s leadership and without it, nothing happens. Critical skills like persuasion, selling, energizing, and networking are all part of the way individuals present and exchange information...
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Probably no other man in American political history was ever more denounced and hated and double-crossed than Abraham Lincoln. Yet Lincoln, according to Herndon’s classic biography, “never judged men by his like or dislike for them. If any given act was to be performed, he could understand that his enemy could do it just...
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Are the customer and client always right? This question has been debated for decades or longer and probably will be assessed years from now. It is a powerful and l logical axiom. When we think about it across Alabama and within the circles of Dale Carnegie, we realize that a satisfied customer is the...
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At some point in your life – - whether it’s at work, school or otherwise – - you will be faced with some form of constructive criticism. Perhaps it’s during an annual performance review, with a coworker or boss or it could even come in the form of some kind of disciplinary action, such...
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Life is often discouraging. In fact, it sometimes gets so discouraging that we feel there is no hope of our ever being able to turn our lemons into lemonade. But Dale Carnegie proposed two reason why we ought to try, anyway—two reasons why we have everything to gain and nothing to lose: Reason one:...
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The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
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If every single manager received leadership training from Dale Carnegie here in Alabama, we know we would make every organization that much better. But we are realistic, we probably cannot reach everyone who would like our help and focus on the Carnegie Principles. But we continue to reach weekly audiences with these blog posts...
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