The mere mention of the words “public speaking” makes many people nervous. They dread the idea of standing up in front of an audience and giving a talk. But the fact remains that most of us will have to speak in public at some point in our careers. Speaking in public doesn’t have to...
Read More »
The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
Read More »
Across Alabama and in every organization and business there are individuals working on both goals and objectives. Convincing people with both message and purpose is very important for today’s leadership and without it, nothing happens. Critical skills like persuasion, selling, energizing, and networking are all part of the way individuals present and exchange information...
Read More »
Regardless of your business, profession or career choice, we all must be salespeople to some degree, and our success hinges mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. Scheduled first impressions like sales calls, job...
Read More »
Probably no other man in American political history was ever more denounced and hated and double-crossed than Abraham Lincoln. Yet Lincoln, according to Herndon’s classic biography, “never judged men by his like or dislike for them. If any given act was to be performed, he could understand that his enemy could do it just...
Read More »
For many of us, the majority of the presentations that we give fall into the categories of status reports, procedural guidelines, and policy changes. Some individuals are very competent in giving presentations of this manner. People leave the presentation with a clear understanding of the message, the desired end result, and key points that...
Read More »
At some point in your life – - whether it’s at work, school or otherwise – - you will be faced with some form of constructive criticism. Perhaps it’s during an annual performance review, with a coworker or boss or it could even come in the form of some kind of disciplinary action, such...
Read More »
Life is often discouraging. In fact, it sometimes gets so discouraging that we feel there is no hope of our ever being able to turn our lemons into lemonade. But Dale Carnegie proposed two reason why we ought to try, anyway—two reasons why we have everything to gain and nothing to lose: Reason one:...
Read More »
Leaders across Alabama must make a multitude of decisions every day. With a focus on those decisions, coupled with problem solving and change, it just is never simple or easy to be in management. Of course, continuous adjustments must be made on a daily basis for the good and success of the organization. Within...
Read More »
Just about everyone may have their own horror story about their experience at one time or another with a company with terrible customer service. But, at a time when people are trying to figure out what products and companies are better than others, customer service may go a long way in setting yourself apart...
Read More »
