The mere mention of the words “public speaking” makes many people nervous. They dread the idea of standing up in front of an audience and giving a talk. But the fact remains that most of us will have to speak in public at some point in our careers. Speaking in public doesn’t have to...
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The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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Across Alabama and in every organization and business there are individuals working on both goals and objectives. Convincing people with both message and purpose is very important for today’s leadership and without it, nothing happens. Critical skills like persuasion, selling, energizing, and networking are all part of the way individuals present and exchange information...
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Regardless of your business, profession or career choice, we all must be salespeople to some degree, and our success hinges mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. Scheduled first impressions like sales calls, job...
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Probably no other man in American political history was ever more denounced and hated and double-crossed than Abraham Lincoln. Yet Lincoln, according to Herndon’s classic biography, “never judged men by his like or dislike for them. If any given act was to be performed, he could understand that his enemy could do it just...
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For many of us, the majority of the presentations that we give fall into the categories of status reports, procedural guidelines, and policy changes. Some individuals are very competent in giving presentations of this manner. People leave the presentation with a clear understanding of the message, the desired end result, and key points that...
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Leaders across Alabama must make a multitude of decisions every day. With a focus on those decisions, coupled with problem solving and change, it just is never simple or easy to be in management. Of course, continuous adjustments must be made on a daily basis for the good and success of the organization. Within...
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The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
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If every single manager received leadership training from Dale Carnegie here in Alabama, we know we would make every organization that much better. But we are realistic, we probably cannot reach everyone who would like our help and focus on the Carnegie Principles. But we continue to reach weekly audiences with these blog posts...
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Dale Carnegie always said that “actions speak louder than words,” and a smile says, “I like you. You make me happy. I am glad to see you.” Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a real...
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