The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
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Dale Carnegie always said that “actions speak louder than words,” and a smile says, “I like you. You make me happy. I am glad to see you.” Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a real...
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We’re now into the second week of 2013. Do you have any New Year’s Resolutions? Some people don’t believe in setting resolutions to start off the New Year, because it seems like people never keep their resolutions. They become more like “wishes” or things that people want to change in their life, but never...
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The first thing that pops into most people’s mind when informed of an upcoming meeting is, “Ugh…not another meeting!” Come on…you know you’re guilty of it, too! But let’s face it—meetings are a necessary part of your work life. Meetings shape our professional lives by typically bringing people together for some kind of collaborative...
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What makes someone an effective leader or manager? The answer to this question is multi-faceted, as an effective leader or manager has many different dimensions. And as all great leaders know, they need to be constantly working at honing their management and leaderships skills while broadening their knowledge about the organization for which they...
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Low morale in the workplace is a common occurrence, but it doesn’t need to be a detriment if it’s handled correctly. If you suspect that you may have a problem with low morale because employees are exhibiting excessive absenteeism or tardiness, poor work quality, lack of enthusiasm, fighting among staff or a higher number...
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When it comes to tips for giving a successful business presentation, you probably see more tips about the things that you should do to give a good presentation. You should practice. You should add a little humor. You should know your audience. You should keep your presentation relevant. But, what about the things that...
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Developing and understanding how your attitude relates to your career is a very important first step to increasing your sales success. Once you have an attitude understanding, you can better develop a personal value statement. A personal value statement is absolutely critical to communicating the value you provide to a client. This article from...
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One of Dale Carnegie’s students, a Mister H.P. Howell, told him that when he was a member of the board of directors of U.S. Steel, the meetings of the board were often long-drawn-out affairs. Many problems were discussed, but few decisions were made. The result: each member of the board had to carry home...
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