Posts Tagged ‘ customser service skills ’

5 Tips for Remembering Someone’s Name

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July 12, 2014
5 Tips for Remembering Someone’s Name

Tweet Forgetting someone’s name can lead to a huge embarrassment when you are in a professional situation. And if you do this, the other person may wonder if they are really more than just a number or part of your profit margin. To prevent you from having an awkward situation with an employee, customer...
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Five Rules for Sales Success

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June 14, 2014
Five Rules for Sales Success

Tweet There are five ironclad rules for selling anything, anywhere, at any time. This is assuming, of course, that you’re starting with a quality product that is priced competitively, and that you are promoting the product in the places where your prospects would likely look for it. But even with all that in place,...
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Take Advantage of Sports Gathering Networking Opportunities

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October 7, 2013
Take Advantage of Sports Gathering Networking Opportunities

Tweet With the NFL and college football season once again upon us, you may find yourself at a gathering to watch a big game where there will be ample opportunities to network with people if you keep your eye open for opportunities. Networking is an important part of any job. Getting fresh ideas and...
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The Value of a Winning Smile

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September 27, 2013
The Value of a Winning Smile

Tweet Dale Carnegie once wrote for American Magazine the life story of a certain New York banker. He asked on of the banker’s friends to explain the reason for his success. No small amount of it, the friend said, was due to the man’s winning smile. At first, Carnegie thought that may sound like...
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Are You Being Paid What You’re Worth?

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July 29, 2013
Are You Being Paid What You’re Worth?

Tweet In 2002, Jessie James’ “Monster Garage” debuted on The Discovery Channel, thrusting Jesse squarely into the limelight of reality television. Acting as host and team leader, the show featured custom hot-rodding at its absolute most bizarre. Jesse’s West Coast Choppers became an integral part of the program, and the Monster Garage team often...
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The Importance of Effective Customer Communication

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May 13, 2013
The Importance of Effective Customer Communication

Tweet The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling...
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How to be an Engaging Conversationalist

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February 25, 2013
How to be an Engaging Conversationalist

Tweet The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person...
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Use the Power of Your Smile to Change Your Life

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February 11, 2013
Use the Power of Your Smile to Change Your Life

Tweet Dale Carnegie always said that “actions speak louder than words,” and a smile says, “I like you. You make me happy. I am glad to see you.” Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a...
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Making Smart Goals in 2013

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January 11, 2013
Making Smart Goals in 2013

Tweet We’re now into the second week of 2013.  Do you have any New Year’s Resolutions?  Some people don’t believe in setting resolutions to start off the New Year, because it seems like people never keep their resolutions.  They become more like “wishes” or things that people want to change in their life, but...
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Focus on the Basics for More Successful Meetings

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December 11, 2012
Focus on the Basics for More Successful Meetings

Tweet The first thing that pops into most people’s mind when informed of an upcoming meeting is, “Ugh…not another meeting!” Come on…you know you’re guilty of it, too! But let’s face it—meetings are a necessary part of your work life. Meetings shape our professional lives by typically bringing people together for some kind of...
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