Posts Tagged ‘ customer service ’

Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we...
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Five Ways to Show Your Customers Some Love

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February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Five Rules for Sales Success

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June 14, 2014
Five Rules for Sales Success

Tweet There are five ironclad rules for selling anything, anywhere, at any time. This is assuming, of course, that you’re starting with a quality product that is priced competitively, and that you are promoting the product in the places where your prospects would likely look for it. But even with all that in place,...
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9 Ingredients for Good Salespeople

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May 29, 2014
9 Ingredients for Good Salespeople

Tweet The sales profession is all about continually raising individual standards through improving expertise and knowledge. Across Alabama, the retail sales environment is a growing one for many salespeople. Taking action is the daily game plan for many; it is all about sharing opportunity and building relationships and referrals. The profession today is both...
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5 Tips for Keeping Ahead of Your Competitors

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March 8, 2014
5 Tips for Keeping Ahead of Your Competitors

Tweet Successful businesses share many components—in addition to a successful product line or corporate culture—to keep ahead of their competition. To help your business to become even more successful and profitable this year, your friends at Dale Carnegie Training of Alabama have listed below five tips for you and your team members to integrate...
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Five Tips for Effective Communication

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February 22, 2014
Five Tips for Effective Communication

Tweet You communicate everyday, all day, with people. Sometimes they are the people in your workplace, sometimes they are your readers, your fans, your friends, your family, strangers and even sometimes people you can’t stand. All the same you need to be able to have effective communication with each and every one of these...
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The Good, the Bad, and the Ugly of Internet Marketing

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September 9, 2013
The Good, the Bad, and the Ugly of Internet Marketing

Tweet Marketing on the Internet is asking your prospective customer to purchase something sight unseen. The prospect needs to be given every reason to buy, every benefit detailed, every objection countered. Sure, he can see pictures of the product, but his buying decision will ultimately be made without seeing the physical product itself. There...
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Find an Alternative to Criticizing and Complaining

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August 24, 2013
Find an Alternative to Criticizing and Complaining

Tweet Benjamin Franklin, who was tactless in his youth, became so diplomatic and adroit at handling people that he was made American ambassador to France. The secret of his success? “I will speak ill of no man,” Franklin said, “…and speak all the good I know of everybody.” Dale Carnegie knew that any fool...
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