The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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Across Alabama and in every organization and business there are individuals working on both goals and objectives. Convincing people with both message and purpose is very important for today’s leadership and without it, nothing happens. Critical skills like persuasion, selling, energizing, and networking are all part of the way individuals present and exchange information...
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Regardless of your business, profession or career choice, we all must be salespeople to some degree, and our success hinges mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. Scheduled first impressions like sales calls, job...
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Are the customer and client always right? This question has been debated for decades or longer and probably will be assessed years from now. It is a powerful and l logical axiom. When we think about it across Alabama and within the circles of Dale Carnegie, we realize that a satisfied customer is the...
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At some point in your life – - whether it’s at work, school or otherwise – - you will be faced with some form of constructive criticism. Perhaps it’s during an annual performance review, with a coworker or boss or it could even come in the form of some kind of disciplinary action, such...
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Just about everyone may have their own horror story about their experience at one time or another with a company with terrible customer service. But, at a time when people are trying to figure out what products and companies are better than others, customer service may go a long way in setting yourself apart...
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The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
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We have all seen it in sales across Alabama. Some people just do not make it. They come into the profession with a focus on service and a commitment to building a book of business, and they do not even last a year. If they only truly knew what went wrong, they might have...
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Stepping into a new managerial job doesn’t need to be a rough transition, especially if you sign up for a Dale Carnegie Training leadership development course before you take the reins. But in case your training isn’t scheduled right away, here are some helpful tips that will help you get up and running as...
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It is the middle of the very first month, at the beginning of a brand new year here in chilly Alabama. In sales, this is a good time for customers. For the customer this time of year is perfect. Retail businesses have urgency to move inventory. That is good news for the economy. Sales...
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