Posts Tagged ‘ communication ’

Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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Soft Skills for Success Series — #3 Impacts on Leadership

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June 5, 2018
Soft Skills for Success Series — #3 Impacts on Leadership

Tweet Today’s business leaders concur that soft skills are critical to fostering employee retention and creating a meaningful workplace culture, according to Deloitte’s 2016 Global Human Capital Trends report. Unlike hard skills which are gained through education, certification, on-the-job training, etc., soft skills are interpersonal such as communication skills, adaptability and the ability to...
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Soft Skills for Success Series—#2 Communicating Effectively

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May 29, 2018
Soft Skills for Success Series—#2 Communicating Effectively

Tweet In today’s complex business environment, more and more companies are focusing on soft skills to meet the demands of being both interconnected and flexible. Whereas hard skills encompass skills gained through education, certification, on-the-job training and similar programs, soft skills are interpersonal—people skills. Soft skills include the ability to manage and control your...
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Three Reasons Leadership Transparency Is Mission Critical

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November 8, 2017
Three Reasons Leadership Transparency Is Mission Critical

Tweet Believe it or not, employee distrust is pervasive as only half of employees believe their employer is open and upfront with them according to an American Psychological Association survey. Managers account for up to 70% of variance in employee engagement which is defined as the level at which employees are emotionally invested in, and focused on, creating value...
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What happens the first time you meet someone?

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October 23, 2017
What happens the first time you meet someone?

Tweet Communicating confidently is important to succeed in any line of business—especially when meeting someone for the first time, yet many are uncomfortable talking to unfamiliar faces. Think back to the last time you introduced yourself, perhaps in a meeting or at a networking event.  Did you look new faces in the eyes as...
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Do you know how to disagree agreeably?

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October 16, 2017
Do you know how to disagree agreeably?

Tweet Disagreement is a natural dynamic between people because it’s normal to have different opinions and perspectives. Think back to the last major conflict you encountered at work.  Were you able to handle differences of opinion effectively and maintain a peaceful environment?  This can be extremely challenging to do, especially when “hot buttons” are...
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Are people retaining the message you’re communicating?

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October 9, 2017
Are people retaining the message you’re communicating?

Tweet In today’s face-paced, complex business environment, it’s more important than ever to communicate effectively.  Who do you consider to be the most successful in business?  The people that come to mind most likely approach their work with enthusiasm; communicate with confidence; and both inspire—and empower others around them to succeed.  Lacking any of...
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10 Ways Effective Teams Stay on Track

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August 30, 2014
10 Ways Effective Teams Stay on Track

Tweet Assembling teams in the workplace is a great way to make strides toward accomplishing a task. But teamwork can be as detrimental as it can be powerful if the team comes apart at the seams and everybody begins working on their own agendas. Here are 10 tips from your friends at Dale Carnegie...
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4 Important Ingredients in Giving Employee Feedback

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August 28, 2014
4 Important Ingredients in Giving Employee Feedback

Tweet One of the most important aspects of good leadership is often one that is never considered a top priority for the often too busy executive. Although employee performance is essential for both growth and opportunity, it is important to remember that feedback is essential for any positive change to happen. For many managers,...
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7 Priorities that Create Leadership Success

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August 17, 2014
7 Priorities that Create Leadership Success

Tweet In today’s organizations, leaders often need to stop and reflect at what they are doing and what is being accomplished. For some leadership in Alabama, it might just be for a quick moment to adjust and assess opportunity. For others, it takes a little time; putting thoughts to pen and paper in the...
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