Three Ways of Turning Your Customers Into Raving Fans

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January 21, 2012

Tweet If you are worried about the way your customers feel about you, or you are noticing you are not getting as many leads and sales calls as you did in the past, perhaps it’s time to start making your customers into raving fans? Sure, you can work on making sure your customers are...
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Encourage Your Team Members to Stand Up and Lead

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January 18, 2012

Tweet To win in today’s marketplace, team members have to step up and be ready to take on a leadership role. However, it’s not always easy to teach leadership development skills in others, especially when some people do not share your goals and aspirations. The best thing to do is keep an open mind...
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Shhh! The Secret is Out!

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January 17, 2012

Tweet On CBS Radio Network this morning, Charles Osgood, on his daily Osgood File, was talking Dale Carnegie. Both the concepts and the strategies of the Dale Carnegie sessions, workshops and classes come from common sense, and he wondered why these simple concepts of kindness, listening, and interpersonal commonality have to be taught. But...
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Business Telephone Etiquette: The Secrets of Great Communication

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January 12, 2012

Tweet It used to be the “norm” that people placed a great deal of emphasis on professional etiquette in...
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Dale Carnegie to be Featured on CBS Sunday Morning

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January 11, 2012

Tweet Dale Carnegie to be Featured on CBS Sunday Morning See an interview with Carnegie CEO, Peter Handal CBS...
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Profit is Created by the Customer

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January 10, 2012

Tweet Holding profit for salespeople is the same as giving the business a chance to grow. In this economy,...
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Arouse in the Other Person an Eager Want

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January 9, 2012

Tweet Dale Carnegie was a master at understanding human motivations. He knew that every act that people perform since...
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