Customer Service

Dale Carnegie Birmingham looking for salesperson

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March 7, 2011

Tweet Do you believe in the Dale Carnegie Way mission? Do you want to be a part of the team? The Birmingham office has an opening for a B2B sales performance consultant. The salesperson would create new business with companies and manage existing client relationships. The ideal client would enjoy consultative sales, and have...
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Valentine’s Day spending expected to be up

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February 7, 2011

Tweet With Super Bowl come and gone, the next big-spending day on the calendar is already coming up next week, with Valentine’s Day. And spending on the lovers’ holiday is expected to be up. In yesterday’s Birmingham News, local retailers shared their hopes for the holiday to see increased spending, as predicted by the...
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Huntsville’s retail vacancy rate drops, again

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January 31, 2011

Tweet Good news for the Huntsville area. It seems that the vacancy rate for retail spaces continues to fall, which means more businesses are moving into previously empty spaces. Al.com reports that this is the second straight year the vacancy rate has improved. Last year’s rate was at 10.8 percent. It seems that the...
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The right and wrong ways to engage on Twitter

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November 10, 2010

Tweet We had a good laugh around the office today. A visitor to our workplace was working on a presentation and started laughing out loud; as part of his research he was checking up on the Twitter accounts of various fast food chains to see what they were doing to engage their customers. The...
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Guest blog: Do you have customers or friends?

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September 27, 2010

Tweet In business as in personal life we know that we should stay in touch with people. The old saying “Out of sight, out of mind” is really true. That’s why it’s an old saying. We do forget about people that we don’t see or hear from frequently. In a more and more hyper-competitive,...
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Learn to create a positive, inviting customer experience

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August 18, 2010

Tweet In a world where it only takes seconds for a customer to criticize a company, product, or service and then broadcast it to the world, transparency within organizations is now paramount to success. Phone calls, e-mails, press releases and more all contribute to creating a loyal customer (or not), and the more positive...
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