Customer Service

Embrace Change at Work

0
July 8, 2011

Tweet Being creatures of habit, most people do not like changes as a rule.  Once they are settled into their daily routines at work, they like to leave it that way.  “If it isn’t broke, don’t fix it.”  However, sometimes change is necessary to increase efficiency or to accommodate newer technologies or a shift...
Read More »

Keep Employees Sizzling All Summer

0
July 7, 2011

Tweet By Laurie Kaiser Now that we’re in the height of summer with all its lovely distractions, you may find your employees’ motivation flagging. Of course, everyone needs a vacation to recharge, but when your employees are in the office, you want their minds to be present as well. As a manager, it’s up...
Read More »

Attention Salespeople: There’s Hidden Gold In Your Existing Alabama Accounts

0
July 5, 2011

Tweet Very often salespeople are so focused on landing that next “huge” account that they are often overlooking the best, most profitable accounts in their funnel: the existing customer. If you’re an Alabama sales executive looking to really grow your revenue and produce above and beyond your company’s expectations, why not look at your...
Read More »

Choosing the Right Attitude

0
June 17, 2011

Tweet When things aren’t going right for you, it can be hard to have the right kind of attitude. To be successful, you need to change your down and out view point into a can do attitude. The attitude you choose can be your ticket to your overall success. Here are a few ways...
Read More »

A Sure-Fire Way to Tick People Off & Lose Customers For Life

0
May 24, 2011

Tweet Be nice to people; smile; say please and thank you; listen to others; don’t interrupt.  Simple stuff right?  Seems like common sense, especially for those employed in the service industry.  However, experience repeatedly shows that COMMON SENSE IS NOT ALWAYS COMMON PRACTICE! Last week I arrived early to a business meeting where about 25 colleagues and...
Read More »

Bright Outlook for Alabama’s 2011 Economic Forecast

By
0
May 20, 2011

Tweet UA’s Center for Business and Economic Research (CBER) forecasted a stabilized Alabama economy at the 23rd annual Economic Outlook Conference held January 13 in Montgomery. UA’s CBER also predicts a steady economic growth throughout 2011, expecting Alabama real GDP to grow more than 3.4 percent, faster than the 3.2 percent gain IHS Global...
Read More »

Protecting the Balance

0
May 11, 2011

Tweet No, this isn’t Star Wars or the Karate Kid, where it’s all about balance (whether it’s the Force or martial arts, doesn’t matter). We’re talking about real life here — corporate life. The term ‘life’ is used with a double meaning, though, as when you’re talking about work and income, it’s very important...
Read More »

No Response IS a Response

0
May 6, 2011

Tweet By Susan Dooley, April 20, 2011 Isn’t the courtesy of a return phone call just proper business etiquette? Unfortunately not in today’s business world. Smart phones, texting, email, and voice mail mean it’s easier than ever to avoid human interaction. Let’s stop right here and acknowledge that there are often very good reasons...
Read More »

Tips for up selling and cross selling

0
May 3, 2011

Tweet Cross selling and up selling are important strategies in any business, especially on your company website. But I’m sure we can all point to examples of people doing it poorly — so how can we do it effectively? When cross selling or up selling, you must make sure it always stays relevant to...
Read More »

Plenty of Dale Carnegie courses coming up

0
March 28, 2011

Tweet Looking for a new Dale Carnegie class this spring to help you brush up on your presentation and leadership skills? You’re in luck. Classes are forming for April, May and June in a variety of topics. While many are held in Birmingham, a few are scheduled to take place in Huntsville or even...
Read More »