Customer Service

Huntsville’s retail vacancy rate drops, again

1
January 31, 2011
Huntsville’s retail vacancy rate drops, again

Good news for the Huntsville area. It seems that the vacancy rate for retail spaces continues to fall, which means more businesses are moving into previously empty spaces. Al.com reports that this is the second straight year the vacancy rate has improved. Last year’s rate was at 10.8 percent. It seems that the lower...
Read More »

The right and wrong ways to engage on Twitter

0
November 10, 2010
The right and wrong ways to engage on Twitter

We had a good laugh around the office today. A visitor to our workplace was working on a presentation and started laughing out loud; as part of his research he was checking up on the Twitter accounts of various fast food chains to see what they were doing to engage their customers. The reason...
Read More »

Guest blog: Do you have customers or friends?

0
September 27, 2010
Guest blog: Do you have customers or friends?

In business as in personal life we know that we should stay in touch with people. The old saying “Out of sight, out of mind” is really true. That’s why it’s an old saying. We do forget about people that we don’t see or hear from frequently. In a more and more hyper-competitive, over-caffeinated,...
Read More »

Learn to create a positive, inviting customer experience

1
August 18, 2010
Learn to create a positive, inviting customer experience

In a world where it only takes seconds for a customer to criticize a company, product, or service and then broadcast it to the world, transparency within organizations is now paramount to success. Phone calls, e-mails, press releases and more all contribute to creating a loyal customer (or not), and the more positive those...
Read More »