Customer Service

Take Care of Your Customers

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September 4, 2012
Take Care of Your Customers

Tweet Customer service here in Alabama is the foundation of every retail environment across the United States. Sometime we are so focused on profits and sales that we place the customer needs and wants down that list of priorities. It is always essential to move the customer back to the top for a wide...
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Treat Business Clients with a Thank You Note

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June 15, 2012
Treat Business Clients with a Thank You Note

Tweet Have you thanked your clients lately? Creating thank you notes for business clients is not always easy to find time to do. However, they can be very effective forms of communication. A hand-written note can go a long way to show your appreciation, but it can also make an impression on those clients,...
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The Importance of Communication: A Lesson from the Cable Guy

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May 10, 2012

Tweet I recently had an experience that I am sure most people can relate to at some point or another, which really opened my eyes to the importance of communication. I had to set up an appointment for the phone and cable company to come out to one of our satellite offices to install...
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The Four Stages of Business Listening

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March 12, 2012

Tweet Here in Alabama, and across the country and the world, there has been very little research done in the area of business listening. In fact, it is the hardest individual interpersonal skill that someone has to learn if they want to succeed within sales and customer service. No matter the situation, in business...
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Three Ways of Turning Your Customers Into Raving Fans

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January 21, 2012

Tweet If you are worried about the way your customers feel about you, or you are noticing you are not getting as many leads and sales calls as you did in the past, perhaps it’s time to start making your customers into raving fans? Sure, you can work on making sure your customers are...
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Business Telephone Etiquette: The Secrets of Great Communication

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January 12, 2012

Tweet It used to be the “norm” that people placed a great deal of emphasis on professional etiquette in offices and boardrooms around the world. Society as a whole has gone slack in some of these areas, leaving the next generation searching for clues to the fine art of  effective communication. All is not...
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5 Tips for Staying Organized and On-Task at the Office

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November 3, 2011

Tweet In an environment where companies are short-handed and employees are over-worked and overwhelmed, it is even more important to be sure to be organized and on-task with your job duties.  It is important that you approach your job with deliberate planning to prioritize and find the best working environment to encourage productivity and...
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Customer Service Excellence Earns Customer for Life

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September 20, 2011

Tweet I walked into the store incognito.  I was not the professional that dropped off the print job two days ago, but rather my alter ego; a multi-tasking mom, sporting the sunglasses, track suit and ponytail pulled through the baseball cap.  My goal was to duck in, scoop up the print job, and sneak...
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5 Tips for Effective Customer Service

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August 10, 2011

Tweet If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test.  Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is...
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Increase Sales by Reaching Out to Existing Customers

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August 3, 2011

Tweet Your existing database of customers is an excellent way to increase your sales by cross-selling other products and services to them and getting them to recommend your business to someone they know. Word of mouth from a satisfied customer is perhaps the strongest marketing endorsement you can receive. And the fact that existing customers...
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