If you are worried about the way your customers feel about you, or you are noticing you are not getting as many leads and sales calls as you did in the past, perhaps it’s time to start making your customers into raving fans? Sure, you can work on making sure your customers are happy,...
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It used to be the “norm” that people placed a great deal of emphasis on professional etiquette in offices and boardrooms around the world. Society as a whole has gone slack in some of these areas, leaving the next generation searching for clues to the fine art of effective communication. All is not lost...
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In an environment where companies are short-handed and employees are over-worked and overwhelmed, it is even more important to be sure to be organized and on-task with your job duties. It is important that you approach your job with deliberate planning to prioritize and find the best working environment to encourage productivity and efficiency....
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I walked into the store incognito. I was not the professional that dropped off the print job two days ago, but rather my alter ego; a multi-tasking mom, sporting the sunglasses, track suit and ponytail pulled through the baseball cap. My goal was to duck in, scoop up the print job, and sneak quickly...
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If you own a business, whether it’s consumer-based or a B2B, you will come into contact with customers of all kinds and, at times, your customer service skills will be put to the test. Whether you handle irate customers on a regular basis or you only get the once-in-a-blue-moon angry customer, it is important...
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Your existing database of customers is an excellent way to increase your sales by cross-selling other products and services to them and getting them to recommend your business to someone they know. Word of mouth from a satisfied customer is perhaps the strongest marketing endorsement you can receive. And the fact that existing customers already...
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Being creatures of habit, most people do not like changes as a rule. Once they are settled into their daily routines at work, they like to leave it that way. “If it isn’t broke, don’t fix it.” However, sometimes change is necessary to increase efficiency or to accommodate newer technologies or a shift in...
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By Laurie Kaiser Now that we’re in the height of summer with all its lovely distractions, you may find your employees’ motivation flagging. Of course, everyone needs a vacation to recharge, but when your employees are in the office, you want their minds to be present as well. As a manager, it’s up to...
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Very often salespeople are so focused on landing that next “huge” account that they are often overlooking the best, most profitable accounts in their funnel: the existing customer. If you’re an Alabama sales executive looking to really grow your revenue and produce above and beyond your company’s expectations, why not look at your existing...
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When things aren’t going right for you, it can be hard to have the right kind of attitude. To be successful, you need to change your down and out view point into a can do attitude. The attitude you choose can be your ticket to your overall success. Here are a few ways to...
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