Customer Service

Five Ways to Show Your Customers Some Love

0
February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
Read More »

5 Steps to Simplify the Solution and Seal the Deal

0
November 27, 2015
5 Steps to Simplify the Solution and Seal the Deal

Tweet Here are five steps to make it easy for prospects to buy your product or service. Know thy customer.  Instead of rattling off all of your product’s or services’ bells and whistles, pare down the perks that pertain to the prospect’s situation.  Dale Carnegie’s 8th Human Relations principle is to, ‘Talk in terms...
Read More »

Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

0
November 13, 2015
Let’s Talk Turkey—Three Profitable Ways to Show Appreciation

Tweet ‘Tis the season to save a bundle from a consumer’s perspective, and sell a ton from a retailer’s perspective.  What is often missed—especially when forcing employees to work on Thanksgiving, is the true spirit of the season. There are umpteen ways to show your gratitude to employees and customers, however these three tips...
Read More »

Under-Promise, Over-Deliver

0
December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!...
Read More »

The Importance of Effective Customer Communication

By
0
May 13, 2013
The Importance of Effective Customer Communication

Tweet The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling...
Read More »

Great Customer Service Will Help Set You Apart from the Rest

0
March 8, 2013
Great Customer Service Will Help Set You Apart from the Rest

Tweet Just about everyone may have their own horror story about their experience at one time or another with a company with terrible customer service.  But, at a time when people are trying to figure out what products and companies are better than others, customer service may go a long way in setting yourself...
Read More »

Take Care of Your Customers

0
September 4, 2012
Take Care of Your Customers

Tweet Customer service here in Alabama is the foundation of every retail environment across the United States. Sometime we are so focused on profits and sales that we place the customer needs and wants down that list of priorities. It is always essential to move the customer back to the top for a wide...
Read More »

Treat Business Clients with a Thank You Note

0
June 15, 2012
Treat Business Clients with a Thank You Note

Tweet Have you thanked your clients lately? Creating thank you notes for business clients is not always easy to find time to do. However, they can be very effective forms of communication. A hand-written note can go a long way to show your appreciation, but it can also make an impression on those clients,...
Read More »

The Importance of Communication: A Lesson from the Cable Guy

0
May 10, 2012

Tweet I recently had an experience that I am sure most people can relate to at some point or another, which really opened my eyes to the importance of communication. I had to set up an appointment for the phone and cable company to come out to one of our satellite offices to install...
Read More »

The Four Stages of Business Listening

0
March 12, 2012

Tweet Here in Alabama, and across the country and the world, there has been very little research done in the area of business listening. In fact, it is the hardest individual interpersonal skill that someone has to learn if they want to succeed within sales and customer service. No matter the situation, in business...
Read More »