The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
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Just about everyone may have their own horror story about their experience at one time or another with a company with terrible customer service. But, at a time when people are trying to figure out what products and companies are better than others, customer service may go a long way in setting yourself apart...
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Customer service here in Alabama is the foundation of every retail environment across the United States. Sometime we are so focused on profits and sales that we place the customer needs and wants down that list of priorities. It is always essential to move the customer back to the top for a wide variety...
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Have you thanked your clients lately? Creating thank you notes for business clients is not always easy to find time to do. However, they can be very effective forms of communication. A hand-written note can go a long way to show your appreciation, but it can also make an impression on those clients, so...
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I recently had an experience that I am sure most people can relate to at some point or another, which really opened my eyes to the importance of communication. I had to set up an appointment for the phone and cable company to come out to one of our satellite offices to install an...
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Here in Alabama, and across the country and the world, there has been very little research done in the area of business listening. In fact, it is the hardest individual interpersonal skill that someone has to learn if they want to succeed within sales and customer service. No matter the situation, in business listening,...
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If you are worried about the way your customers feel about you, or you are noticing you are not getting as many leads and sales calls as you did in the past, perhaps it’s time to start making your customers into raving fans? Sure, you can work on making sure your customers are happy,...
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It used to be the “norm” that people placed a great deal of emphasis on professional etiquette in offices and boardrooms around the world. Society as a whole has gone slack in some of these areas, leaving the next generation searching for clues to the fine art of effective communication. All is not lost...
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In an environment where companies are short-handed and employees are over-worked and overwhelmed, it is even more important to be sure to be organized and on-task with your job duties. It is important that you approach your job with deliberate planning to prioritize and find the best working environment to encourage productivity and efficiency....
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I walked into the store incognito. I was not the professional that dropped off the print job two days ago, but rather my alter ego; a multi-tasking mom, sporting the sunglasses, track suit and ponytail pulled through the baseball cap. My goal was to duck in, scoop up the print job, and sneak quickly...
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