For many, the path to leadership seems like a complicated path of personal and professional decisions that no one could possibly anticipate. Even the unlikeliest of leaders has often walked through some tough things, bringing along a series of life lessons that eventually led to a degree of success. But, when it comes to...
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Giving a presentation is not always about what you say; it’s how you don’t say it that makes the most impact. Body language is the physical expression of how humans communicate, and it has a significant bearing on presentations. A Harvard University article on a study of human body language says. “being able to...
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Does your organization throw around a lot of silly jargon like “team effort”, “touching base”, or “vertical shift” to describe various business activities? If so, then you are one of thousands of companies that add these colorful, yet clique phrases to language in an attempt to make things seem bigger than they really are....
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If you’ve ever worked with information technology (IT) pros before, then you already realize just how unique they are as compared to other employees. Many have spent their entire lives, starting in junior high, perfecting their skills with information processes that the layman would have no clue how to understand. It is this knowledge...
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If you are worried about the way your customers feel about you, or you are noticing you are not getting as many leads and sales calls as you did in the past, perhaps it’s time to start making your customers into raving fans? Sure, you can work on making sure your customers are happy,...
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It used to be the “norm” that people placed a great deal of emphasis on professional etiquette in offices and boardrooms around the world. Society as a whole has gone slack in some of these areas, leaving the next generation searching for clues to the fine art of effective communication. All is not lost...
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Conflict happens, it just does sometimes. No two people think exactly the same way, nor do they perceive things in the same light. That’s when effective communication comes in to stop conflict before it gets out of control, and most importantly, before it happens. There are many reasons why conflict occurs, from personality types...
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If you are a sales or business professional looking to make a great first impression, then the elevator pitch should be at the top of your list of communication skills to learn right now. An elevator pitch is essentially a 60-second speech that tells others what you are about to entice them to want...
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Being an effective sales person is more than just making fancy presentations and cold calling. Becoming a great sales person takes a concerted effort to see beyond initial needs, through strategic follow-up and communication with customers. While it’s possible to eke out a modest living as a sales person by doing just the minimum,...
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Becoming a leader takes a lot more than just hard work. It takes a dedication to being a better person and learning how erase self-defeating thoughts and behaviors. Oftentimes, leaders find themselves running into the same sets of challenges, due to what’s commonly referred to as “blind spots”. You know, those places where you...
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