susandooley

Susan Dooley is a corporate trainer with Dale Carnegie working out of the Detroit area. She presents training on Leadership, Communications, Teamwork, Presentation Skills and has an applied specialty in Sales Training.


How Employee Engagement Makes the Difference at Sysco

April 11, 2013
How Employee Engagement Makes the Difference at Sysco

Jerry Hampton knows something about employee engagement. In fact, many would consider him an expert, as he has singlehandedly trained over 2000 men and women to sell -and excel- in the competitive industry of food service. As the Director of Training for SYSCO, a global leader in the selling, marketing, and distributing of food...
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Four Ways To Engage Your Employees and Build Customer Loyalty

February 21, 2013
Four Ways To Engage Your Employees and Build Customer Loyalty

We knew something was different from the moment we walked through the door. Unlike other visits to this fast-food chain, this day’s visit was no lackluster transaction. The door had barely closed behind us when we heard a cheerful “Hi there! How are you folks doing today?” Startled, we looked up to find Tammy...
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The Love/Hate Cycle of Social Media

November 18, 2011

Social Media:  Can’t live with it, can’t live without it!  How do small businesses deal with this new way of engaging?  There are at least 6 different approaches; read the full story here. Which one are you? This post brought to you by the good folks at Dale Carnegie Alabama. We would love to connect...
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Search Engine Secrets

October 12, 2011

Are your search habits hurting you on-line?  Check out this thought provoking video to learn more. This post brought to you by the good folks at Dale Carnegie Alabama. We would love to connect with you on Facebook!
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Can Material Things Satisfy the Soul?

September 22, 2011

Read this inspiring interview with the Dalai Lama, conducted by Oprah Winfrey.  Although the conversation was held some time ago, it’s timeless principles ring true today. Enjoy! This post is brought to you by the good folks at Dale Carnegie Training of Alabama, providers of professional development and management development courses and information in Huntsville, Alabama. We...
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Customer Service Excellence Earns Customer for Life

September 20, 2011

I walked into the store incognito.  I was not the professional that dropped off the print job two days ago, but rather my alter ego; a multi-tasking mom, sporting the sunglasses, track suit and ponytail pulled through the baseball cap.  My goal was to duck in, scoop up the print job, and sneak quickly...
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A Great Perspective on Criticizing Others

September 6, 2011

The first principle in Mr. Carnegie’s How to Win Friends and Influence People is don’t criticize, condemn, or complain.  Easier said than done!  This short blog post by Daniel Collinsworth offers food for thought, and begs the question, Is Everyone Doing the Best They Can? This post is shared with you to you by the good folks at...
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Readers are Leaders!

August 29, 2011

Our class members in Dale Carnegie often ask for a ”reading list” of suggested titles related to leadership and personal development.   Check out this great resource from our friends at Zappos – the Zappos Family Library.  Their reading list is sure to please! This post is brought to you by the good folks at Dale Carnegie Training of...
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Do This NOW and Your Family Will Thank You!

August 24, 2011

Trouble sleeping?  Try reading up on one of these topics: wills, testaments, end life of planning documents.  Yawn…. Are you asleep yet? I tend to put these topics right up there with colon cleansing and root canals.  Dull, uninteresting, and nothing I want to talk about. Turns out I’m not alone, and most Americans...
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Office Workout Beats the Afternoon Blues

August 16, 2011

Ever feel a bit sluggish in the late afternoon?  Instead of reaching for the expresso bar or snack machine, try out these office exercises.  They are easy to do at your desk, and offer a healthy boost to your mood AND your energy level.  Watch a short video from Prevention magazine here. This post is...
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