The mere mention of the words “public speaking” makes many people nervous. They dread the idea of standing up in front of an audience and giving a talk. But the fact remains that most of us will have to speak in public at some point in our careers. Speaking in public doesn’t have to...
Read More »
The most important part of customer care is effective communication and all the things that go with it. This is a skill that is extremely important to train your employees in as it can often mean the difference between delivering an okay customer care experience, and a great experience that becomes a selling point...
Read More »
A normal function of doing business is to listen to presenters provide information ranging from status reports, to procedural guidelines, to policy changes. And for those of us who give presentations, it’s likely that the majority of the presentations that we give fall into this category, in one way or another. Some individuals are...
Read More »
Regardless of your business, profession or career choice, we all must be salespeople to some degree, and our success hinges mostly in how we sell ourselves to others through first impressions. Unfortunately, one of the biggest mistakes most professionals make when they first meet someone is overselling themselves. Scheduled first impressions like sales calls, job...
Read More »
Probably no other man in American political history was ever more denounced and hated and double-crossed than Abraham Lincoln. Yet Lincoln, according to Herndon’s classic biography, “never judged men by his like or dislike for them. If any given act was to be performed, he could understand that his enemy could do it just...
Read More »
For many of us, the majority of the presentations that we give fall into the categories of status reports, procedural guidelines, and policy changes. Some individuals are very competent in giving presentations of this manner. People leave the presentation with a clear understanding of the message, the desired end result, and key points that...
Read More »
Life is often discouraging. In fact, it sometimes gets so discouraging that we feel there is no hope of our ever being able to turn our lemons into lemonade. But Dale Carnegie proposed two reason why we ought to try, anyway—two reasons why we have everything to gain and nothing to lose: Reason one:...
Read More »
The reason so many people are poor conversationalists is that they talk about only the things that interest them—and that may be deadly boring to others. Dale Carnegie, a master presenter and conversationalist, knew that the only true way to engage others in conversation was to reverse that process. Lead the other person into...
Read More »
Dale Carnegie always said that “actions speak louder than words,” and a smile says, “I like you. You make me happy. I am glad to see you.” Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a real...
Read More »
You may not get this advice from a job-search coach, but ideally, you should not be looking for a job. Instead, consider looking for problems to solve and letting the jobs come to you. Looking for a problem to solve instead of looking for a job requires you to identify skills you plan to...
Read More »
