Sincere smiles work wonders, but insincere smiles don’t fool anybody. People know it’s mechanical and resent it. Rather, what Dale Carnegie is referring to is a real smile, a heart-warming smile, a smile that comes from within, the kind of a smile that will bring a good price in the market place.
The employment manager of a large New York department store once told Carnegie that he’d rather hire a sales girl who hadn’t finished grade school, if she had a lovely smile, than to hire a doctor of philosophy with a sober face.
In his classes, Carnegie challenged men from all walks of life to smile at someone every hour of the day for a week and then come to class and talk about the results. One man gave the following account:
“I have been married for over eighteen years, and in all that time I seldom smiled at my wife or spoke two dozen words to her from the time I got up until I was ready to leave for business. I was one of the worst grouches who ever walked down Broadway. Since you asked me to make a talk about my experience with smiles, I thought I would try it for a week. (sic) As I sat down to breakfast (the next morning), I greeted my wife with a ‘Good morning, my dear,’ and smiled as I said it.
“(sic) She was bewildered. She was shocked. I told her that in the future she could expect this as a regular occurrence and I have kept it up every morning now for two months.”
The man went on to say how smiling had changed his life in all areas. Even people who came to him with complaints were greeted with a smile and a cheerful manner. He found adjustments are accomplished much easier. He made more money and eliminated criticism from his system and replaced it with appreciation and praise. He became a totally different man, a happier man, richer in friendships and happiness, which rightly became the most important things in his life.
Next time you’re tempted to frown upon a situation, try smiling instead. You may be surprised at the reaction you get.
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