The old saying, “You’ve got to have heart; all you really need is heart!” should be a 2012 sales leadership mantra. The lines, taken from one of the songs that the 1955 Broadway (baseball) Musical Damn Yankees, are central to how success can be in the workplace.
Dale Carnegie’s Leadership classes have a lot of commonality with having heart. Passion is a key variable. Let’s look at the five dimensions of H.E.A.R.T. and how it influences people focused leadership.
H: The first dimension is humbleness. Leaders who manage their ego and concentrate on the team and team- driven goals and objectives are simplely successful leaders. In both politics and business, there often can be heavy handed egos that dilute what is truly important.
E: The second dimension is excellence. No leader is perfect. Even great leaders make mistakes. But with the continued objective of excellence in decision making and problem solving, a sales organization will continue to head in the right direction.
A: A positive attitude is dimension three. First impressions are everything, and people always remember someone with a great attitude. Even in these lean economic times, the attitude of leadership is contagious and it creates energy within the entire sales team.
R: Nothing like a daily and continued reality check to make leadership better. This fourth dimension is grounding in reality as the organization competes, hires, and adjusts itself; and it is an essential aspect of both growth and success.
T: Trust is everything. This fifth dimension must encompasse and integrate the other four. It is that important. In every business relationship, there is nothing else that really matters. . Take the “t” out of trust and you have rust. It is critical to say what you will do and do it. There is no greater threat to leadership than dishonesty.
At the H.E.A.R.T. of leadership is the willingness to serve and get people better. The pulse of the organization depends on it.
Strengthening relationships are critical. Effective Communications and Human Relations/ Skills for Success is coming up on January 10, 2012; check it out! http://birmingham.dalecarnegie.com/events/dale_carnegie_course/?F_c=1
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