Being creatures of habit, most people do not like changes as a rule. Once they are settled into their daily routines at work, they like to leave it that way. “If it isn’t broke, don’t fix it.” However, sometimes change is necessary to increase efficiency or to accommodate newer technologies or a shift in the work load.
Whatever the reason for the change is, most often managers and workers alike tend to balk at the mere suggestion of it. But there are ways to make the transition into change go a little smoother.
When someone hears about an impending change, the first reaction is “that will never work.” Usually this reaction is because that person does not have the details of the change or why it is being done. The first step in making changes is to educate those that will be affected by it, giving the details on what the change involves as far as their work duties, and how it will improve things on the job. There may still be some resistance even after the facts are known, but having that information lessens the shock of doing something new in their routine.
Once the change is made, workers will comply with their new duties, but may still feel that the way they used to do things worked just fine. It is up to the manager to point out how the change is working to make things better or improve the level of service to clients. At this stage, it is important to answer any questions and take note of any concerns to be sure the changes made are properly put in place. With any change instigated, there is a learning period to determine the effective of it and to gauge the results to see if anything else needs to be done.
After a period of time, workers will have made the change a part of their routine. It is at this point that the manager will know the full impact of the change on productivity and the overall profitability of the business. In taking the proper steps in the introduction of change and maintaining a positive attitude about it, the transition from the old ways to the new ones is smoother. Having learned these skills gets you prepared for the next time a change is needed, and you know there will be some. Change is inevitable, so we may as well embrace it.
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