Mix-Up in Mexico City—Three Keys to Stellar Customer Service

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September 24, 2018
Mix-Up in Mexico City—Three Keys to Stellar Customer Service

Tweet My recent trip to Mexico City was ripe with the universal application of many Dale Carnegie Human Relations principles. I reserved a Teotihuacán Pyramids tour and was told I’d return to my hotel by 5 pm in time to freshen up and meet friends to celebrate my last night in town. Once aboard the...
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Three Reasons to Use—Not Lose! —Your Vacation Days

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September 18, 2018
Three Reasons to Use—Not Lose! —Your Vacation Days

Tweet A whopping 67% of American employees are not taking all of their eligible time off according to a study by job site Glassdoor. In fact, the average U.S. employee (of those who receive vacation/paid time off) has only taken 54% of his or her eligible vacation time/paid time off in the past 12...
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Trying to Get Promoted? Avoid These Mistakes!

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September 12, 2018
Trying to Get Promoted? Avoid These Mistakes!

Tweet As we get into the tail end of 2018, it’s common for people to reflect on their professional performance over the last nine months, and to double-down on reaching those goals that have yet to be attained. With such high stakes and pressure, it’s critical to prepare—and avoid the following six mistakes. Appearing...
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Four Networking Mistakes to Avoid

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September 4, 2018

Tweet No matter what industry you’re in, networking is critical to your overall success. Connecting with new people not...
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How To Transform Customers from Angry to Appreciative

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August 27, 2018

Tweet Customers can become rude or angry for a variety of reasons, especially when stress is high and patience...
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Six Sources of Stress and How to Squash Them

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August 20, 2018

Tweet I once assumed that an ER doctor faces much more stress than my mailman, however this isn’t always...
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Overcome Obstacles in Three Steps

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August 14, 2018

Tweet Despite our best efforts, everyone encounters challenges that seem insurmountable. Procrastinating, worrying or wishing the challenge never presented...
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