Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Tweet Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we...
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Feeling Overwhelmed? Three Steps to Developing a ‘To-Don’t’ List

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February 13, 2018
Feeling Overwhelmed? Three Steps to Developing a ‘To-Don’t’ List

Tweet If you’re feeling overwhelmed at work, you are not alone.  According to the American Institute of Stress, 80% of workers feel stress on the job and nearly half say they need help in learning how to manage stress. Dale Carnegie was a stress management pioneer, having published his best-selling book, How to Stop...
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Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

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February 6, 2018
Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

Tweet Every year, Fortune Magazine spends an inordinate amount of time rigorously evaluating companies by size (Fortune 500, Global 500), reputation (World’s Most Admired), growth (Fastest Growing), worker satisfaction (100 Best Companies to Work For), commitment to society (Change the World), commitment to the future (Future 50) and overall performance (Businessperson of the Year.)...
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Five Ways to Hone Happiness

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January 30, 2018

Tweet It’s perplexing that the U.S. has never ranked in the top ten on the World Happiness Report given...
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Three Tricks to Make This Year’s Goals Stick

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January 23, 2018

Tweet How do you keep going when you’re ready to give up on your goals? According to U.S. News,...
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Can you conjure the confidence to conquer anything?

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January 22, 2018

Tweet When was the last time you encountered a high-stakes situation and needed to summon your self-confidence?  Perhaps it was...
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Two Tactics to Improve Customer Engagement Levels

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January 16, 2018

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and...
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