Two Tactics to Improve Customer Engagement Levels

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January 16, 2018
Two Tactics to Improve Customer Engagement Levels

Tweet Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently published its latest list of the top 50 Most Engaged Companies. These organizations offer consistent experiences, perform customer data analyses and design their teams in a matter that enables employees to prioritize...
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Are you able to maintain a positive attitude despite setbacks?

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January 15, 2018
Are you able to maintain a positive attitude despite setbacks?

Tweet Think back to the last major challenge you encountered.  Were you so easily frustrated that the setback prevented you from focusing on a solution?  When something inevitably goes wrong, do you focus on what can be fixed, develop an action plan and rally others to deliver a resolution? Many people struggle to maintain...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018
What’s Your Praise-to-Criticism Ratio?

Tweet Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert Levenson started studying the difference between happy and unhappy couples during the 1970s. They discovered that the key factor between the two is the balance between positive and negative interactions. They computed a “magic...
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Have you set yourself up for success this year?

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January 4, 2018

Tweet Have you set personal and professional goals for the New Year?  Did you take time to reflect on last...
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Five Steps to Achieving Your New Year Goals

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January 2, 2018

Tweet Setting goals for the New Year? Since 92% of people who set goals never actually achieve them according...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

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December 24, 2017

Tweet Do you ever feel that your life at work and at home, is all work? You may find...
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Four Ways Strong Friendships Benefit Your Health

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December 18, 2017

Tweet   We do much more than, ‘Get by with a little help from our friends,’ as sung by...
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